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Services and assistance

Technical support and services for CGM generating sets

After-sales assistance
for every customer.

Fast deliveries
with an attentive and efficient shipping service.

Intelligent logistics
with the largest number of GenSets in the smallest possible space.

Spare parts
always ready and available.

REQUEST ASSISTANCE

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Contact CGM: for your personalized assistance, the technical team is ready to respond to any need.

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Full pre- and after-sales
assistance

Pre-sales assistance includes an in-depth phone interview to better understand each customer's specific needs. CGM offers support in choosing the most suitable product through detailed evaluations, after which solutions are designed that integrate mechanical and electrical aspects, ensuring that each product is perfectly aligned with the customer's expectations. Once the purchase has been made, after-sales assistance focuses on technical support that includes the initial start-up of the generating set and assisted testing to ensure the equipment is working properly. On-site maintenance and continuous phone support are also guaranteed to quickly resolve any problems that may arise.

Customization and flexibility:
the heart of CGM production

Every customer has unique needs, which is why CGM offers customized solutions that perfectly fit each specific operational context. The ability to customize products and services enables us to be flexible and responsive to market demands, providing bespoke solutions that integrate the latest technologies with the specific needs of each customer. Whether it is generating sets for residential, industrial or emergency use, CGM ensures a solution that combines efficiency and innovation.

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Assistance: a technical team always by your side

Unparalleled after-sales support. Our team of qualified technicians is always available to ensure that each generating set operates at its best. The after-sales assistance is fast and competent, with clear and direct communication and efficient shipping management. Additionally, remote monitoring of equipment ensures quick and effective response, minimizing downtime and improving investment reliability.

CGM offers qualified technical support, simple communication and fast shipping. Remote device monitoring allows for quick and effective action.

Prompt delivery and advanced logistics

CGM stands out in the power generator industry for its ability to offer prompt delivery across a wide range of portable generating sets, with 1,500 units of engines and alternators, available in stock up to 1250 kVA. CGM's efficient logistics system allows GenSets to be stacked inside containers, thus optimizing available space and reducing shipping costs. This enables rapid and efficient responses to the needs of each customer, wherever they are located.

Fast spare parts availability

Understanding the importance of operational continuity, CGM guarantees the availability of spare parts within 24/48 hours from the time of order, allowing for minimal downtime and ensuring operations remain active.

Get the most out of your CGM equipment.

Contact our team now for dedicated consultation.

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